On the cited Epson EcoTank family, E-02 indicates a scanner error.
What E-02 means
On the cited Epson EcoTank family, E-02 indicates a scanner error.
What you may notice
- The display or status light shows E-02
- Scanning stops
- The scanner unit does not initialize
- A scanner code appears
Most likely causes
- 01The scanner mechanism is obstructed
- 02A transport lock is engaged
- 03The unit did not initialize
- 04A cable or sensor is damaged
- 05The scanner motor or control needs service
Safe checks, in order
Start with the simplest non-invasive check. Stop as soon as the error clears; repeated resets can hide a condition without correcting it.
Cancel and power off
Wait for all movement to stop.
Check normal access areas
Remove documents and confirm no packing material or transport lock remains.
Restart once
Reconnect directly to the approved outlet and turn the printer on.
Stop if it returns
Do not force the scanner carriage or open sealed covers.
Know where to stop
Never force a scanner carriage or look into a bright scanning lamp at close range while it is operating.
When to call a technician or support
Contact Epson or a qualified service provider if the scanner error returns after one restart.
When you call, have the exact product model, the complete code or light pattern, and when it appeared.
Where this information came from
We use the manufacturer's current published guidance as the starting point, then organize it into a safer, beginner-friendly sequence.
Epson Support — EcoTank product status messages Source last checked August 18, 2026. Manufacturer instructions and model manuals take priority over this independent summary.