Laundry symptom guide
Washer Won't Drain: What to Check First
A safe first-pass checklist for a washer that stops with water in the drum, whether or not an error code appears.
Reviewed August 18, 2026·Related manufacturer guides linked below
Start with the drain hose, household standpipe, and the model-approved pump filter. Do not force the door or open a filter while the water is hot.
Checks to make in order
1
Protect the floor
Prepare towels and a shallow pan before opening any approved drain access.
2
Inspect the hose
Straighten kinks and confirm the standpipe or sink drain is not backed up.
3
Clean only the approved filter
Follow the exact manual because some models do not have an owner-accessible pump filter.
4
Run Drain or Spin once
Reassemble securely and perform one empty drain test.
Stop point
Stop and get help when
- The pump hums or grinds without moving water
- The washer leaks after reassembly
- The door remains locked after the tub is fully drained