Canon support code 1300 is associated with a paper jam on many PIXMA models, but the exact paper location can vary by series.
What 1300 means
Canon support code 1300 is associated with a paper jam on many PIXMA models, but the exact paper location can vary by series.
What you may notice
- Paper stops at the output
- The Alarm lamp flashes
- The job is canceled
- A torn edge remains inside
Most likely causes
- 01Skewed or curled paper
- 02An overfilled tray
- 03A small paper scrap
- 04Unsupported media
- 05A worn feed mechanism
Safe checks, in order
Start with the simplest non-invasive check. Stop as soon as the error clears; repeated resets can hide a condition without correcting it.
Stop printing
Cancel the job and turn the printer off if the paper does not release normally.
Pull evenly
Use both hands and pull the visible sheet slowly in the direction recommended by the model manual.
Inspect the path
Look for scraps without touching the clear film, cable, or ink components.
Reload flat paper
Fan and align a modest stack, then set the paper guides correctly.
Know where to stop
Unplug the printer before reaching deeply inside. Never use scissors, tweezers, or compressed air around delicate sensors.
When to call a technician or support
Contact support if paper is inaccessible, tears repeatedly, or the code remains with a clear path.
When you call, have the exact product or vehicle model, model year where relevant, the complete code or symbol, and when it appeared.
Where this information came from
We use the manufacturer's current published guidance as the starting point, then organize it into a safer, beginner-friendly sequence.
Canon PIXMA manual — error and support-code table Source last checked August 16, 2026. Manufacturer instructions and model manuals take priority over this independent summary.