HP identifies E4 as a paper-jam error on multiple DeskJet and Smart Tank families. Because codes vary across products, confirm the exact model before using these steps.
What E4 means
HP identifies E4 as a paper-jam error on multiple DeskJet and Smart Tank families. Because codes vary across products, confirm the exact model before using these steps.
What you may notice
- Paper stops partway through
- The printer makes a feeding noise
- E4 remains after a sheet is removed
- The Resume light may blink
Most likely causes
- 01A sheet is trapped in the paper path
- 02A torn scrap remains near a roller
- 03Paper guides are too tight
- 04The tray is overfilled
- 05A sensor or feed mechanism needs service
Safe checks, in order
Start with the simplest non-invasive check. Stop as soon as the error clears; repeated resets can hide a condition without correcting it.
Cancel the job
Press Cancel once and allow the printer to attempt an automatic clear.
Disconnect power
Turn the printer off and unplug it before reaching into the paper path.
Remove paper slowly
Open the access areas for your model and pull jammed paper with both hands to reduce tearing.
Search for scraps
Use a flashlight to check rollers, input path, and output slot for labels or torn pieces.
Reload correctly
Use flat paper and align the guides so they touch without bending the stack.
Know where to stop
Let a laser printer cool before reaching near a fuser. Never use sharp tools inside the printer or touch encoder strips.
When to call a technician or support
Request help if E4 remains with a clear path, a roller is damaged, or the printer repeatedly tears paper.
When you call, have the exact product or vehicle model, model year where relevant, the complete code or symbol, and when it appeared.
Where this information came from
We use the manufacturer's current published guidance as the starting point, then organize it into a safer, beginner-friendly sequence.
HP Support — DeskJet printers E4 paper jam Source last checked August 16, 2026. Manufacturer instructions and model manuals take priority over this independent summary.