Samsung groups HC, HE, HC1, and related displays as water-heating errors on covered washer models.
What HC / HE means
Samsung groups HC, HE, HC1, and related displays as water-heating errors on covered washer models.
What you may notice
- The display or status light shows HC / HE
- The cycle stops during heating
- Water or air temperature is abnormal
- The warning returns at the same point
Most likely causes
- 01A heater circuit is not responding
- 02A temperature sensor is inaccurate
- 03Airflow or water flow is restricted
- 04A connector or relay has failed
- 05The control board needs service
Safe checks, in order
Start with the simplest non-invasive check. Stop as soon as the error clears; repeated resets can hide a condition without correcting it.
Stop the cycle
Allow the appliance to cool before touching any accessible area.
Check normal airflow or flow
Clean only the filters and vents identified for routine owner maintenance.
Confirm the power supply
Check for a tripped breaker without repeatedly resetting it.
Request diagnosis
Heating circuits require model-specific electrical testing.
Know where to stop
Heating faults can involve hot water, steam, or line voltage. Do not access heaters, relays, or internal wiring.
When to call a technician or support
Use a qualified technician when a heating code appears more than once or the appliance overheats.
When you call, have the exact product model, the complete code or light pattern, and when it appeared.
Where this information came from
We use the manufacturer's current published guidance as the starting point, then organize it into a safer, beginner-friendly sequence.
Samsung Support — washing machine error codes Source last checked August 18, 2026. Manufacturer instructions and model manuals take priority over this independent summary.