Brother uses Jam Rear when a sheet is stuck in the rear paper path, often near the fuser cover.
What Jam Rear means
Brother uses Jam Rear when a sheet is stuck in the rear paper path, often near the fuser cover.
What you may notice
- The display shows Jam Rear
- The print job stops
- The status light may change
- The message returns after the cover is closed
Most likely causes
- 01A sheet curled in the exit path
- 02The fuser cover is not closed
- 03Paper is the wrong weight
- 04A torn scrap remains
- 05A roller or fuser problem
Safe checks, in order
Start with the simplest non-invasive check. Stop as soon as the error clears; repeated resets can hide a condition without correcting it.
Power down if directed
Follow the exact model guidance and wait for hot parts to cool.
Open the rear cover
Use only the labeled rear and fuser-cover releases.
Remove paper gently
Pull with both hands without tearing the sheet.
Close every cover
Latch the fuser and rear covers before restarting.
Know where to stop
The fuser can cause burns. Wait at least the model-specified cooling time and never touch warning-labeled parts.
When to call a technician or support
Contact Brother if the message returns after the approved steps, the printer makes abnormal noise, or a cover, sensor, drum, or fuser component is damaged.
When you call, have the exact product or vehicle model, model year where relevant, the complete code or symbol, and when it appeared.
Where this information came from
We use the manufacturer's current published guidance as the starting point, then organize it into a safer, beginner-friendly sequence.
Brother manual — error and maintenance messages Source last checked August 16, 2026. Manufacturer instructions and model manuals take priority over this independent summary.