Brother uses No Paper when the selected tray is empty or paper is not loaded in a way the feed system can detect and pick up.
What No Paper means
Brother uses No Paper when the selected tray is empty or paper is not loaded in a way the feed system can detect and pick up.
What you may notice
- The display shows No Paper
- The print job stops
- The status light may change
- The message returns after the cover is closed
Most likely causes
- 01The tray is empty
- 02The stack is overfilled
- 03Guides are too loose or tight
- 04Paper is curled or damp
- 05Pickup rollers are worn
Safe checks, in order
Start with the simplest non-invasive check. Stop as soon as the error clears; repeated resets can hide a condition without correcting it.
Remove the stack
Discard damaged or damp sheets.
Fan and reload
Load a modest stack of supported paper.
Set the guides
Move them to the marked size without bending the paper.
Seat the tray
Push it fully in and retry the job.
Know where to stop
Keep fingers away from moving pickup rollers and do not spray cleaner into the tray opening.
When to call a technician or support
Contact Brother if the message returns after the approved steps, the printer makes abnormal noise, or a cover, sensor, drum, or fuser component is damaged.
When you call, have the exact product or vehicle model, model year where relevant, the complete code or symbol, and when it appeared.
Where this information came from
We use the manufacturer's current published guidance as the starting point, then organize it into a safer, beginner-friendly sequence.
Brother manual — error and maintenance messages Source last checked August 16, 2026. Manufacturer instructions and model manuals take priority over this independent summary.