Canon support code 1000 means there is no paper in the rear tray on the cited PIXMA family.
What 1000 means
Canon support code 1000 means there is no paper in the rear tray on the cited PIXMA family.
What you may notice
- Printing stops
- The Alarm lamp flashes
- A support code appears on the computer
- The condition returns after Resume
Most likely causes
- 01The tray is empty
- 02Paper is loaded in the wrong source
- 03Guides are too tight
- 04The paper is curled
- 05The pickup roller did not catch the sheet
Safe checks, in order
Start with the simplest non-invasive check. Stop as soon as the error clears; repeated resets can hide a condition without correcting it.
Remove damaged paper
Take out curled or damp sheets.
Load a modest stack
Use the size and type selected in the print settings.
Set the guides
Touch the paper edges without bending them.
Resume
Press the appropriate Resume or OK control.
Know where to stop
Keep fingers and loose clothing away from rollers while the printer is running.
When to call a technician or support
Contact Canon if the code remains after the approved checks, the carriage or holder will not move normally, or visible hardware is damaged.
When you call, have the exact product or vehicle model, model year where relevant, the complete code or symbol, and when it appeared.
Where this information came from
We use the manufacturer's current published guidance as the starting point, then organize it into a safer, beginner-friendly sequence.
Canon PIXMA manual — support-code table Source last checked August 16, 2026. Manufacturer instructions and model manuals take priority over this independent summary.