Canon support code 1890 means protective material or tape may still be attached around the FINE cartridge holder.
What 1890 means
Canon support code 1890 means protective material or tape may still be attached around the FINE cartridge holder.
What you may notice
- Printing stops
- The Alarm lamp flashes
- A support code appears on the computer
- The condition returns after Resume
Most likely causes
- 01Shipping tape remains
- 02Packing material blocks the holder
- 03A new printer was not fully unpacked
- 04Foreign material is in the carriage path
Safe checks, in order
Start with the simplest non-invasive check. Stop as soon as the error clears; repeated resets can hide a condition without correcting it.
Turn off and unplug
Wait for all movement to stop.
Open the access area
Use the setup guide to locate remaining orange tape or packing.
Remove only identified material
Do not pull cables or clear film.
Close and restart
Reconnect power after all covers are secure.
Know where to stop
Do not use tools near the carriage, force movement, or remove parts not marked as shipping protection.
When to call a technician or support
Contact Canon if the code remains after the approved checks, the carriage or holder will not move normally, or visible hardware is damaged.
When you call, have the exact product or vehicle model, model year where relevant, the complete code or symbol, and when it appeared.
Where this information came from
We use the manufacturer's current published guidance as the starting point, then organize it into a safer, beginner-friendly sequence.
Canon PIXMA manual — support-code table Source last checked August 16, 2026. Manufacturer instructions and model manuals take priority over this independent summary.